Please read the full terms of service and policies page!
Ordering & Payments:
PayPal is the preferred payment method. All major credit cards are accepted through PayPal and processed via secure servers.
Once payments are made your order will be worked on and you will receive an email with the shipping details. Please note when to expect your order according to each listing.
All transactions will be processed and show up on your statement as The Moonlit Sea.
Custom made orders, please allow up to 6 weeks for creation and delivery. You will receive an email to let you know of the status of your order. If you have any questions, please do not hesitate to email or call.
Returns & Refunds:
Due to the nature of the items offered here, returns are not accepted. Please make sure you are certain before ordering.
There will be no refunds for readings, spellwork, conjure/hoodoo work, altar work, classes/workshops, etc.
Also there are no refunds for services such as spiritual consultations and readings if you are late or miss an appointment. If Oseaana has to cancel an appointment your payment will be refunded to you via the method you paid.
Shipping & Delivery:
Shipping is always USPS Priority Mail with insurance included.
Most items are created at the time you make your order, therefore please allow up to 6 weeks for your order to be processed, items created and then shipped. Priority Mail usually arrives within 3-4 business days.
The rates below are for US Domestic USPS Priority Mail shipping.
|Total Order Price||US Domestic Shipping Rate|
|up to $35.00||$7.50|
|$35.01 to $50.00||$9.50|
|$50.01 and up||$13.50|
International Shipping Rates & Policies:
International shipping rates will vary from country to country. In an effort to make sure you get the best possible rates a base shipping rate will be applied to your order.
In the checkout, please select “No State or Province” in the “Select your US State for sales tax”
|Total Order Price||International Base Shipping Rate|
|up to $51.00||$16.00|
|$51.01 and up||$2.00|
Once your order is received and payment is made your correct shipping amount will be determined. If a credit is due to you one will be given via the payment option you used. If your shipping is more than the base rate, you will be contacted via email and given the option to pay the extra shipping fee or cancel your order.
International orders may incur tariffs, taxes or other fees which are your responsibility to pay. We are not responsible for any additional fees you may incur by your local government. International shipping may take longer to arrive. If you have questions
please contact us.
How to book appointments with Oseaana:
All services and products are for people 18 years or over! All appointments are in Central Time Zone, please convert your appointment time for your location.By booking a service, reading, session, or product you are agreeing to the terms and policies here.
There are a few ways to book an appointment for a reading/spiritual consultation or other service with Oseaana. The fastest and easiest method is to use the online appointment setting page. Please do not use the appointment setting page for email readings/services.
- Go to the online appointment setting page
- Choose your service
- Choose your date and time (appointments are booked at least 24 hours out. if you need an appointment sooner
please email or call.)
- Enter the required information (included a brief description of the purpose of your reading)
- Once you choose your date and time you will be redirected to a payment page to pay for your appointment. Your appointment is not confirmed until payment is received.
- Payment must be made within 3 hours after booking your appointment or you risk losing your appointment time.
- Read the email from Oseaana that will be sent to you after you make payment giving you details for your
appointment. You will be given a phone number to call at the time of your appointment.
In order to attend a class or workshop:
- You must be 18 years of age or older.
- Pre-registration is required, unless otherwise noted.
- Unless other arrangements have been made, class/workshop fees are due in advance to hold your spot.
- There will be no refunds if you change your mind and/or can not make the class/workshop.
- If the class is canceled you will be issued a refund via the same method you made your payment.
- You agree not to share, copy or otherwise distribute any class/workshop materials.
- Because of the nature of online classes and each user has different technical setups, we are not responsible for computer/technical difficulties.
- All classes/workshops are scheduled in Central Time Zone. We are not responsible for converting time for
your particular time zone. Please use World Clock if you need to convert times and plan accordingly.
Questions? How to Contact Me:
Customer service is my priority. I never share your personal information with anyone!
If you have a question about an existing order please contact me.
Important – PLEASE READ BEFORE CALLING!
Email is the best way to contact me. Unless you are calling about an existing order it may take me several days to return your phone call. When calling and you get my voicemail please leave your name, phone number and/or email adress, and the existing order you are calling about.
I get dozens of calls in a day so I can only reply to those calls that require a return call.
If have a question about the services or readings I offer, that information can be found on this website. Please take the time to look through the site. Calls asking how much I charge for a reading/service or what kind of readings/services I offer will not be returned because that information is here on the site.
If you are in need of a service please read my services page to decide if one of those services will help you. If you don’t find the service there that you need please book a reading with me so that I can find out more about your specific situation.
While I would love to chit chat with all of you I simply do not have the time. If you have seen my Youtube videos or social media posts and have questions or comments please utilize the comment area on those platforms.
With that said here is how you can contact me…
General Office Hours: 10am – 8pm (CST) Monday – Friday
Phone: 612.326.3631 (please note this is new number)
Skype: themoonlitsea (voice and chat)